Refund Policy
Refund & Return Policy
At ProtoPrints, we take pride in providing high-quality 3D-printed products. However, due to the nature of 3D printing, all prints may have slight imperfections such as layer lines, seam lines, minor surface variations, or small artifacts. These are normal and do not affect the functionality of the product.
Returns & Refunds
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return it under the following conditions:
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Eligible Returns:
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The item must be unused, undamaged, and in its original condition.
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Returns must be requested within 30 days of delivery.
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Non-Eligible Returns:
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Custom or personalized prints that were made specifically for you. (Such as embossed or debossed names or initials, dates, etc.)
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Items damaged due to misuse, modification, or improper handling.
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Returns due to minor aesthetic imperfections that do not affect function.
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Refund Process
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To initiate a return, contact us at [your email/contact info] with your order details.
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Once we receive and inspect the item, we will process your refund within 5-7 business days to your original payment method.
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Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue. We will work with you to replace the item or issue a refund.
We appreciate your support and understanding of the unique nature of 3D printing! If you have any questions, feel free to reach out.
TL;DR?
Just reach out to us! We want you to be happy with your product. We'll work with you if it means your continued business.