Shipping Policy

Last Updated: 03/08/2025

Thank you for shopping with ProtoPrints! Below are the details of our shipping process, including processing times, delivery estimates, and important shipping policies.

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1. Order Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).

• Custom or made-to-order prints may require additional processing time, typically 5 days, depending on complexity.

• If there is a delay due to high order volume or unforeseen circumstances, we will notify you via email.

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2. Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Delivery times are estimates and may be affected by external factors such as weather, customs delays, or carrier issues.

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3. Order Tracking

• Once your order ships, you will receive a confirmation email with tracking information.

• Tracking updates may take 24-48 hours to appear, depending on the shipping carrier.

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4. International Shipping & Customs

• International orders may be subject to customs duties, taxes, or import fees, which are the buyer’s responsibility.

• Customs processing times may cause additional delays beyond our control.

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5. Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier. Please ensure your shipping address is correct and secure.

• If your package arrives damaged, contact us within 7 days with photos, and we will work to resolve the issue.

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6. Address Errors & Undeliverable Packages

• If an order is returned to us due to an incorrect or incomplete address, we can reship it, but the buyer is responsible for additional shipping costs.

• Please double-check your shipping information before completing checkout.

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7. Contact Us

If you have any questions about shipping, please reach out to us at sales@protoprinted.com.